ServiceWorks

Helping you design services that truly work

Do you want to design better services in the public or not-for-profit sectors? Services that work for real people?

We can help.

About ServiceWorks

ServiceWorks is on a mission to spread passion and skills in service design across the public sector. We believe services should be designed for the people who use them, and we think everyone benefits when you build service design capacity within your organisation.

No one plans a bad service, but designing a good one takes the right approach, skills, methods and people. It needs collaboration and some bold, radical thinking to challenge yourself to look at the underlying problems.

And it’s worth it. Good services aren’t just better for the end-user, but for everyone involved.

Who we work with

With a long and varied background in public services it was natural for us to specialise in this space. As such we are the only UK-based provider of Service Design Network Accredited training specifically created for public service and not-for-profit organisations.

We work with people in not-for-profit organisations – including councils, charities, government and housing associations – all across the UK.

Who we are

ServiceWorks is the brainchild of founder Jo Carter who discovered a passion for service design nearly a decade ago and hasn’t looked back since!

Jo works with a small group of specialist associates to provide learning and development opportunities in service design.

What we do

ServiceWorks is an Accredited Organisation with the Service Design Network, meaning we have met the highest standards in professional service design training.

We provide service design

• training courses,
• coaching & mentoring and
• workshop facilitation.